Exclusive to Midtown & Downtown Toronto Book Now | 647-848-2364

Before You Book

Everything You Need
to Know

FAQ

Booking & Scheduling

Availability, service areas, and arranging your appointment.

How do I book a session?
You can visit the Contact page and send us a message with your preferred date, time, and service. We will confirm availability and send a booking link to secure your appointment. Appointments are available by advance reservation only, and a valid credit card is required to secure your appointment.
Do you accept male clients?
Yes. New male clients are currently accepted by referral only.
What areas of Toronto do you serve?
We exclusively serve select neighborhoods in Midtown Toronto and the Downtown Core. If you're unsure whether you are located within this range, reach out — we are happy to confirm. All service locations must be accessible by elevator or ground floor to allow for safe and convenient setup.
How far in advance should I book?
We recommend booking at least 48–72 hours in advance. Same-day appointments are not available.
Can I book for two people at the same visit?
Yes — back-to-back sessions at the same location are available. Each person receives their own dedicated treatment time. Enquire about our group experience.

FAQ

Your Session

What to expect from your first mobile session.

What should I expect during my first visit?
Except our arrival 10-15 minutes before your treatment time to set up and complete a brief intake form if it's your first visit. We'll discuss your goals, any health considerations, and your pressure preferences before we begin.
What do I need to prepare at home?
Clear a space of approximately 8×10 feet and keep the room comfortably ventilated and at a pleasant temperature for the season. Secure any pets beforehand, have an electrical outlet accessible nearby, and keep a glass of water ready for after your session. For added comfort and treatment support, please have 1–2 pillows and a sturdy chair available for seated neck and head work. We bring everything else — table, linens, oils, and tools.
How long are sessions, including setup?
Your booked session length reflects your full hands-on treatment time. Please allow an additional 10-15 minutes before and after for our arrival, setup, and takedown.

FAQ

Payments & Receipts

Flexible payment options, receipts for insurance.

What payment methods do you accept?
We accept cash, e-transfer and the credit card on file for simple, contactless payment. All fees are due at the time of service.
Can I use my insurance benefits?
Registered Massage Therapy (RMT) receipts are provided upon request for reimbursement through most extended health benefits plans. A receipt for your session is emailed directly to you after your appointment.
Are travel fees extra?
Travel within select Midtown and Downtown Toronto neighbourhoods is included. An additional travel fee applies to locations beyond the included travel area.

Cancellation Policy

Your appointment is reserved exclusively for you. When an appointment is cancelled with short notice, that time can no longer be offered to another client. To ensure fairness and protect the availability of appointments, we maintain the following cancellation policy:

24 Hours

24 hours' notice is required for cancellations or schedule changes.

Short Notice

Cancellations made less than 24 hours are charged 100% of the treatment fee.

Life Happens

Life happens. Emergencies are handled with understanding and discretion.

Still Have Questions?

Let's Talk Before You Book

We're happy to answer anything that isn't covered here.

Get in Touch