Before You Book

Everything You Need
to Know

FAQ

Booking & Scheduling

Simple answers to frequently asked questions.

How do I book a session?
Booking is easy — visit the Contact page and send a message with your preferred date, time, and service. We will confirm availability and send a booking link through Janeapp to secure your appointment.
What areas of Toronto do you serve?
We serve Midtown Toronto and the Downtown Core. If you're unsure whether your neighbourhood is within range, reach out — we are happy to confirm.
How far in advance should I book?
We recommend booking at least 48–72 hours in advance, especially for weekends. Same-day appointments are not available.
Can I book for two people at the same visit?
Yes — back-to-back sessions at the same location are available. Each person receives their own dedicated treatment time. Please mention this when booking so we can schedule accordingly.

FAQ

Your Session

What to expect from your first mobile session.

What should I expect during my first visit?
Except our arrival 15 minutes before your treatment time to set up and complete a brief intake form if it's your first visit. We'll discuss your goals, any health considerations, and your pressure preferences before we begin. The session is entirely tailored to you.
What do I need to prepare at home?
Clear a space of approximately 8×10 feet and ensure the room is comfortably ventilated and cool. Secure any pets beforehand, have an electrical outlet accessible nearby, and a glass of water ready for after your session. We bring everything else — table, linens, oils, and tools.
How long are sessions, including setup?
Your booked session length reflects your full hands-on treatment time. Please allow an additional 15 minutes before and after for our arrival, setup, and takedown — so a 60-minute session requires approximately 90 minutes in total from your schedule.

FAQ

Payments & Receipts

Flexible payment options, receipts for insurance.

What payment methods do you accept?
We accept cash, e-transfer and the credit card on file. Payment is due at the time of service. A credit card is required to reserve your appointment at booking.
Can I use my insurance benefits?
Registered Massage Therapy (RMT) receipts are provided upon request for reimbursement through most extended health benefits plans. Please check with your provider for coverage details.
Are travel fees extra?
Service rates include travel throughout Midtown and Downtown Toronto.

Practice Policies

Important information about cancellations, travel, privacy and booking.

01

Cancellations

  • 24 hours' notice is required for cancellations or schedule changes
  • Appointments cancelled with less than 24 hours notice are charged 50% of the treatment fee
  • Life happens. Emergencies are handled with understanding and discretion
02

Travel

  • Mobile services are available within Midtown Toronto and the Downtown Core
  • All service locations must be accessible by elevator or ground floor
  • In the event of severe weather, you will be contacted directly to cancel and reschedule your appointment
03

Confidentiality

  • All health information is held in strict confidence
  • Records are securely stored via Janeapp
  • Your data is never shared without written consent
04

Booking

  • Mobile appointments are available by advance reservation only
  • A valid credit card is required to reserve your appointment
  • Appointments are confirmed once your intake form is completed

Still Have Questions?

Let's Talk Before You Book

We're happy to answer anything that isn't covered here.

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